Senior Product Manager

  • 75 State St, Boston, MA 02109, USA
  • Full-time

Company Description

American Well, a leading telehealth platform in the US, is seeking a highly motivated and professional individual with expertise in Product Management. At American Well, we believe digital care delivery will transform healthcare. Our mission is to connect and enable providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. We do this by partnering with our clients to deliver video visits over mobile and web. We have doctors, therapists, and specialists on staff to help people get care when and where they need it most.

Brief Overview:

The Senior Product Manager will play a critical role in Product Management department. Specifically, the Senior Product Manager will partner with all areas of the organization to interpret, document, prioritize, and drive requirements from inception to delivery. You will have a key role in the design process, working with cross-functional teams of Designers, Software Engineers, and QA Engineers to build intuitive workflows, immersive experiences, and comprehensive integration tools. You will work with Sales and Marketing to position product capabilities and define KPIs to assess product performance. You see the big picture, while thriving in the details needed to drive day-to-day progress. You possess a thorough understanding of your end users, a passion for detail-oriented design, and a critical eye toward clear visuals and text.

If you have a passion for solving complex problems and driving healthcare innovation, we’d love to hear from you.

Job Description

·         Manage product integration efforts stemming from M&A activities

·         Manage key stakeholder relationships; vet product solutions, communicate product value, present roadmaps

·         Build business cases for key opportunities, including market research, competitive analyses, revenue opportunities

·         Manage and prioritize backlog for assigned business units

·         Partner with Product Marketing to launch new products, including pricing & positioning

·         Craft internal and external communications around features, including presentations, release notes, and feature descriptions

·         Manage feature development from requirements definition through customer launch



·         8+ years in Product Management or related field

·         5+ years working with software products, healthcare experience a plus

·         Proven ability to influence cross-functional teams and gain stakeholder buy-in

·         Excellent written and verbal communication skills

·         Desire to work in a fast-paced software environment (agile experience preferred), and an ability to execute against aggressive timelines

·         Ability to juggle multiple projects with varying degrees of priorities

·         High energy level, enthusiastic, and eager to do what is necessary to be successful

Additional Information

Your Team:

Should you join American Well and the Product Management team, you can expect:

Energetic, forward thinking, and resourceful are a few words that describe the Product Management team at American Well. This innovative team manages the product roadmap, designs features that delight end users, and works closely with internal and external stakeholders as the product experts of the American Well family. If you love technology and want to be surrounded by a team of intelligent, fast-paced and energetic team members, this may be the team for you! Come join the excitement!

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a go-getter culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic. Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

•       Unlimited Personal Time Off (Vacation time)

•       401K match

•       Competitive healthcare, dental and vision insurance plans

•       Free gym access – on-site

•       Prime office space with views overlooking all of Boston

•       Complimentary snacks and drinks