QA Performance Manager

  • 75 State St, Boston, MA 02109, USA
  • Full-time

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional QA Performance Manager. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview

The QA Performance Manager will play a critical role in guiding a cross-functional team of developers and QA engineers dedicated to analyzing and optimizing the performance of our application ecosystem. In this role, you will function as the team manager responsible for driving the efforts of the team forward, communicating key development and testing milestones to the boarder team, interfacing with the engineering managers to coordinate performance related work, and interfacing with our Hosting group to understand system performance in production. Specifically, the QA Performance Manager will:

Job Description

  • Manage the daily workload of the cross-functional performance team (development & QA)
  • Perform sprint planning following an Agile Scrum methodology
  • Lead daily performance team standup meeting
  • Plan and coordinate product performance benchmarking efforts
  • Plan and coordinate product load testing efforts
  • Coordinate with Development and QA managers to address identified performance bottlenecks
  • Coordinate the definition and communication of key performance indicators between the Hosting group and the performance team
  • Coordinate the communication of key performance indicators throughout the product development lifecycle
  • Coordinate ongoing training and evangelization efforts by the performance team members for the full development and QA organizations
  • Manage performance team member's job performance – bi-weekly 1:1 meetings, annual performance reviews, career and skills growth plans


  • Minimum 5 years of team management experience
  • BS/MS degree in Computer Science/Engineering
  • Excellent written and verbal communication skills
  • Proven ability to collaborate and drive team collaboration
  • Experience managing a development team using Agile Scrum methodology
  • Experience developing user stories, story point estimates, and task breakdowns
  • Experience developing test plans, test matrices, and schedules
  • Knowledge of Web and Application servers (Tomcat)
  • Knowledge of clustered web application architecture

Additional Information

Your Team:

Should you join American Well and the R&D team, you can expect:

The development organization is a multi-disciplinary team of engineers dedicated to creating a state of the art TeleHealth experience on every platform we can get our hands on. Our cross-functional teams follow a pragmatic Agile methodology as we balance feature requests, strategic initiatives, tech debt, and exciting partnerships on the path to delivering a market leading product to a quickly growing customer base. We work hand in hand with the whole American Well organization to ensure that our product meets the needs of all of our users.

Whether you’re an advocate for the latest and greatest iOS and Android features, are committed to the ideal back-end architecture, or are dedicated to providing the best web usability, we have a place for you on our team.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

       Three weeks of vacation time

       401K match

       Competitive healthcare, dental and vision insurance plans

       Free gym access – on-site

       Drop-off/pick up dry cleaning service

       Prime office space with views overlooking all of Boston

       Complimentary snacks and drinks