About the American Montessori Society 

The American Montessori Society (AMS) is the foremost advocate for quality Montessori education, an innovative, child-centered approach to learning. AMS sets high professional standards that inform Montessori education as practiced in AMS-accredited schools and taught in AMS-affiliated teacher education programs. A not-for-profit membership based in New York City, with more than 19,000 members world-wide, AMS is the hub of all things Montessori: an information center for its members, the media, and the public; a voice in the public arena; and a mobilizing force for the global Montessori community, through support services, accreditation, credentialing, and affiliation services, research, and professional development events and offerings.

AMS is classified as a 501(c) (3) (i.e., tax-exempt, nonprofit) organization.

AMS envisions a world in which quality Montessori education is widely recognized, highly desired, and accessible to all.

As the Member Service Specialist, you will support a member base of 20,000 active members, in which you will guide communication between members and AMS. You will perform customer service tasks including the processing of applications, providing information on AMS member benefits and services, account maintenance, and updating member information while enhancing the member experience. The work requires a passion for helping others and is remote-friendly. 

Reports to:  Senior Director of Membership & School Accreditation and Membership Manager 

Works closely with:  Membership, Accreditation, and Events teams 

Liaises with: Staff in all areas of the organization 

Classification:  Full-time (1.0 FTE); Non-Exempt 

Annual Salary: $38,000 - $43,000 

Worksite:  This is a remote position with travel 2-3 times per year. Must be eligible to work in the United States

To Apply: Only applications complete with a resume and cover letter will be considered

Job Duties 

School and Individual Membership 

• Communicate with schools to ensure that membership renewal applications are complete and submitted accurately 

• Use Association Anywhere database to enroll new members and maintain existing member accounts 

• Process member applications and dues, including refunds and invoices for unpaid balances 

• Outreach to prospective school and individual members regarding the benefits of membership 

• Maintain member records 

• Collect unpaid school memberships

• Other duties as assigned

Customer Service and Cross-Departmental Tasks 

• Monitor shared inboxes and provide helpful responses to external inquiries in a timely manner. 

• Participate in annual conference planning with a focus on member experience 

• Register participants for annual conference and events, which may include creating registrations, running registration reports, generating conference confirmations and invoices, collections and making changes to registration information including cancellations and transfers. 

• Other duties as assigned

Clerical 

• Receptionist support 

• Assist with membership mailings and handwritten notes to members 

• Undertake departmental tasks as delegated by supervisor 

• Other duties as assigned

• A respectful, empathetic, positive, and open-minded professional disposition 

• A commitment to equity, inclusion, and antiracism 

• Customer (member) support skills 

• Keyboard/data entry skills 

• Knowledge of data management systems 

• Proficiency in Excel (can maintain complex spreadsheets) 

• High school diploma or GED 

• Knowledge about the Montessori method of education a plus 

• Mandarin speaker a plus

The American Montessori Society is an equal opportunity employer and does not discriminate on the basis of sexual orientation, gender identity or expression, race, color, religion, national origin, sex, age, marital status, disability, veteran status, genetic information, family responsibility, political affiliation or any other status protected by applicable laws.

No calls please.