Responsibilities:

•        Acknowledge and work to resolve incoming tickets, either face-to-face or via remote tools

•        Communicate quickly and effectively with our employees in multiple (global) locations

•        Assist in resolving complex technical issues within the IT environment

•        Continually update and improve the documentation of the IT environment

•        Workstation/Laptop imaging, configuration and deployment

•        Deploy, manage, and ensure security of mobile devices

•        VoIP phone support and troubleshooting

•        Diagnose and solve local and network printing problems

•        Active Directory administration including managing domain users and privileges, and updating network shares and related permissions

•        Maintain current knowledge levels on existing products and/or acquire knowledge on merging technology and products

•        Maintain up to date enterprise Anti-Virus Applications and Encryption software

•        Design and maintain software distribution using automation for published and advertised applications

•        Support Senior Systems Administrators and other IT staff in maintaining, administering, and enhancing the multi-site network infrastructure.

Requirements:

•        Working knowledge of Windows 7/10 / XP and MS Office applications is required.

•        Basic knowledge of Office 365 Administration

•        Basic knowledge of SharePoint administration

•        A basic understanding of TCP/IP networking is required.

•        MCSE certified and/or systems administration experience with Windows 2003, 2008, and 2012 is a plus

•        Experience in a desktop support role is a plus.

Abhishek Kumar

469 409 4080