• Analyze and perform repairs related to Mac/Windows operating systems, operating issues, and their peripherals.
• Install, configure, and fix macOS/Windows OS and interact with their users and guide them on queries and issues related to hardware and software.
• Configure, install, and maintain Mac/Windows systems, their peripherals, and mobile devices.
• Partner with IT help desk and network infrastructure teams, install, upgrade, and maintain equipment and the infrastructure required for them.
• Perform diagnostic tests to evaluate and isolate system problems and suggest suitable solutions.
• Assess system configuration and software so that hardware resources can be used effectively.
• Monitor, trace, and document problems in a bid to resolve them promptly. Technicians should be able to identify, analyze, troubleshoot, and repair technical issues.
• Carry out data backups of Apple/Macintosh/Windows equipment
• Experience in working with Apple’s Remote Support technology, Apple Remote Desktop, Mac OS, MS Office software for Mac and Mac imaging solutions.
• Diagnose, troubleshoot, and fix Mac OS X, Windows Solutions on OS X, MacBook, MacBook Air, MacBook Pro, PowerBook, iBook, Power Mac, iMac, Mac Mini, Mac Pro, iPod, iPhone, iPad, and peripherals, such as scanners and local and network printers.

Abhishek Kumar

Direct: 469 829 4895