America Chung Nam B.V. (ACN Europe) is the European headquarters of America Chung Nam, the worlds leading exporter in the recovered paper and scrap plastic industry. Operations in Rotterdam started in 2000 and we are currently active in over 20 European countries.

Our mission is to be the global leader in the recovered paper and scrap plastics industries. Our continuous search to increase our volumes, quality and profitability are the key elements that drive us every day. Our core values are: teamwork, communication, professionalism and respect.

The Account Coordinator is responsible for assuring operational control within the department focusing on their account portfolio. This includes being responsible for meeting the demand of the suppliers, being a team player, ensuring pro-active communication to internal and external parties.
The Account Coordinator should have working knowledge of responsibilities of all involved parties in the consignment process.

• Liaise with Buyers on supplier orders
• Answering phones and resolving customer queries
• Communicate with and maintain positive relationships with all relevant parties both per phone and by email.
• Responsible for arranging regular and ‘ad hoc’ transport of goods in various modalities, including truck, barge, rail, and/or sea-going vessels. This includes daily communication with these business partners to acquire the best result.
• Completion of all daily workload for customer orders such as packing lists, purchase orders and loading documents.
• Resolve service problems with suppliers and vendors during order fulfillment.
• Resolve discrepancies when necessary.
• Ensure correct CCIC process with arranging inspections and keeping track of the schedule.
• Manage email folders for timely execution.
• Minimize extra costs where possible through tracking of orders and managing expectations
• Resolve extra cost cases. 
• QRF and LSD management for all customer orders.
• Ensuring SAP reporting is clean and concise, managing discrepancies and escalating when required.
• Bought not booked reporting for order management
• Giving feedback on office efficiency and suggesting possible improvements
• Global mindset and cultural sensitivity
• Support marketing to provide maximum turnover of purchase orders.
• Resolve disputes, problem solving in execution of purchase orders

• Approximately 2 – 3  years of relevant work experience required
• A basic understanding of customer service and account coordination – preferably in the waste industry
• Languages: English and (near) native Spanish & Italian
• Fulltime available
• Bachelors degree required.

*****Local Candidates Preferred*****

All job offers are contingent upon satisfactory completion of the Company’s background check process, including employment history, education, references, criminal record, a motor vehicle record, and any other data that may be necessary to analyze a candidate’s qualifications.

If you have questions regarding this role, you can contact Dewy Hagendijk at +31 (0)10 288 2885.