Senior Account Coordinator – Customer Service
- Full-time
Company Description
America Chung Nam is the world’s largest exporter of recovered paper in the US and a leading exporter in Europe and Asia. We have been consistently recognized as the top American exporter to China since 2001. America Chung Nam was founded in 1990 and is based in City of Industry, California with additional offices in New Jersey, the United Kingdom, the Netherlands, Japan, South Korea, and China.
Job Description
Duties are:
Submit data of export shipments
Provide weekly account summaries of customer orders
Support purchasing staff by providing purchasing data, market trends, forecasts, and account analyses
Assist with billing for freight and customer related discrepancies
Coordinate and keep track of shipments and contracts
Ensure bookings are completed to ensure deadlines are met
Manage status of bookings to be able to forecast future difficulties and resolve booking issues
Ensure all export documentation is completed accurately, ensuring importation is smooth and problem free
Ensures clients, departments, and/or other required parties are kept fully informed of transport arrangements and status on regular basis
Liaise with other departments if rework is needed to maintain effective work-flow
Follow up on each export shipment and keep track of changed departure dates and changed arrival dates, and notify other departments of changes
Provide courteous and professional service to vendors and other departments
Provide training and guidance to junior account coordinators
Qualifications
Requirements:
Minimum of 7-10 years customer service experience in an office environment
College degree or equivalent work experience
Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment
Must have advanced computer skills with proficiency in Microsoft Office
Requires effective verbal and written communication skills including phone communication
Attention to detail and accuracy when working under tight project deadlines
Able to handle multiple tasks, set priorities, and work independently
Excellent organization skills to provide accurate follow-up
Additional Information
All your information will be kept confidential according to EEO guidelines. Pay is between $28-$30/hour.
Benefits:
- Comprehensive Medical, Dental & Vision insurance
- 401(k) with company match
- Paid holidays and vacation
- Long-term career enhancement opportunities
- Excellent working atmosphere in a dynamic and professional team