National Accounts Customer Support Coordinator

  • City of Industry, CA, USA
  • Full-time

Company Description

America Chung Nam is the world leader in paper recycling. Since 2001, ACN has been the Top US Exporter by volume, and we are an innovative company with a culture based on long-term relationships. During the last 26 years, ACN has grown into a billion-dollar company and global leader in providing an integrated supply chain for recyclables from around the world. ACN maintains a nurturing and creative corporate environment for our most valued assets — our employees. America Chung Nam promotes socially conscious values, such as giving back to our communities, both globally and domestically, and the protection of our planet’s natural resources.

 

Job Description

As a National Account Coordinator, you will be responsible for the servicing, growth and satisfaction of our current national customer base. The Account Coordinator serves as a reliable and responsive contact point for information required by trucking transportation companies, including tracking, scheduling, quoting, and trouble-shooting.

 

Responsibilities:

  • Support the coordinator of trucking logistics for shipments to be exported
  • Submit data of export shipments
  • Provide weekly account summaries of customer orders
  • Support purchasing staff by providing purchasing data, market trends, forecasts, and account analyses
  • Assist with billing for freight and customer related discrepancies
  • Coordinate and keep track of shipments and contracts
  • Ensure bookings are completed to ensure deadlines are met
  • Manage status of bookings to be able to forecast future difficulties and resolve booking issues
  • Ensure all export documentation is completed accurately; ensuring importation is smooth and problem free
  • Ensures clients, departments, and/or other required parties are kept fully informed of transport arrangements and status on regular basis
  • Liaise with other departments if rework is needed to maintain effective work-flow
  • Follow up on each export shipment and keep track of changed departure dates and changed arrival dates, and notify other departments of changes
  • Provide courteous and professional service to vendors and other departments

Qualifications

 

  • BA/BS degree in Marketing or related field
  • Previous experience managing national accounts
  • Excellent interpersonal skills and a proven track record of growing business within large accounts
  • Minimum of 2 years customer service experience in an office environment
  • Extensive knowledge of trucking export process
  • College degree or equivalent work experience
  • Must have advanced computer skills with proficiency in Microsoft Office
  • Proven ability to multi-task under fast-paced, sometimes high-stressed environment
  • Ability to maintain a professional demeanor and positive interaction with customers, management and fellow employees
  • Excellent written and verbal skills when addressing either individuals or groups
  • Willing to meet and exceed customer expectations on a daily basis with willingness to “own” situations as they arise
  • Dependable, motivated, and self-starter
  • Ability to multi-task and be highly organized

 

 

Additional Information

All your information will be kept confidential according to EEO guidelines.