America Chung Nam B.V. (ACN Europe) is the European headquarters of America Chung Nam, the worlds leading exporter in the recovered paper and scrap plastic industry. Operations in Rotterdam started in 2000 and we are currently active in over 20 European countries.

Our mission is to be the global leader in the recovered paper and scrap plastics industries. Our continuous search to increase our volumes, quality and profitability are the key elements that drive us every day. Our core values are: teamwork, communication, professionalism and respect.

The Account Coordinator is responsible for assuring operational control within the department focusing on there account portfolio. This includes being responsible for meeting the demand of the suppliers, being a team player, ensuring pro-active communication to internal and external parties.
The Account Coordinator should have working knowledge of responsibilities of all involved parties in the consignment process.

• Answering phones and resolving customer queries
• Communicate with and maintain positive relationships with all internal and external persons
• Giving feedback on office efficiency and suggesting possible improvements
• Completion of all daily workload for customer orders such as packing lists, PO’s and loading documents.
• Manage email folders for timely execution
• Minimize extra costs where possible through tracking of orders and managing expectations
• QRF and LSD management for all customer orders.
• Ensuring SAP reporting is clean and concise, managing discrepancies and escalating when required.
• Liaise with Buyers on supplier orders
• Bought not booked reporting for order management
• Global mindset and cultural sensitivity
• Ensure responsibility is taken for H&S which impacts on the working areas
  

Training & Development Description

• Excel/SAP training
• Mandatory Training - Company Culture Training/Core Values knowledge/champion/H&S training/ Communication expectations/ Stress management training/ Equality and Diversity training
• Cross department training

• Approximately 2 – 3 years of relevant work experience required
• A basic understanding of customer service and account coordination – preferably in the waste industry
• Languages: Dutch/English
• Fulltime available
• Bachelors degree required
• You are flexible, accurate and have strong communication skills

If you have questions regarding this role, you can contact Dewy Hagendijk at +31 (0)10 288 2885.