ACN Europe UK based in Didsbury, Manchester, was set up in 2006 as the UK & Ireland satellite office for America Chung Nam, the worlds leading exporter in the recovered paper and scrap plastic industry. Working closely alongside our European head office in Rotterdam, which began it’s operations in 2000, we are currently active in over 20 European countries.

Our mission is to be the global leader in the recovered paper and scrap plastics industries. Our continuous search to increase our volumes and profitability are the key elements that drive us every day. Our core values are: teamwork, communication, professionalism and respect.

ACN are a  fast-growing and evolving organisation who are currently the worlds leading exporter in the recovered paper and scrap plastic industry

The Account Coordinator is responsible for assuring operational control within the department focusing on there account portfolio. This includes being responsible for meeting the demand of the suppliers, being a team player, ensuring pro-active communication to internal and external parties.
The Account Coordinator should have working knowledge of responsibilities of all involved parties in the consignment process.

• Answering phones and resolving customer queries
• Communicate with and maintain positive relationships with all internal and external persons
• Giving feedback on office efficiency and suggesting possible improvements
• Completion of all daily workload for customer orders such as packing lists, PO’s and loading documents.
• Manage email folders for timely execution
• Minimize extra costs where possible through tracking of orders and managing expectations
• QRF and LSD management for all customer orders.
• Ensuring SAP reporting is clean and concise, managing discrepancies and escalating when required.
• Liaise with Buyers on supplier orders
• Bought not booked reporting for order management
• Global mindset and cultural sensitivity
• Ensure responsibility is taken for H&S which impacts on the working areas

• Approximately 2 – 3 years of relevant work experience required
• A good  understanding of customer service and account coordination – preferably in the waste industry
• Fulltime available
• Bachelors degree required
• Excellent Attention to detail and organization skills

At ACN we value our employees and have a generous benefits package

• Competitive salary – plus annual performance related bonus
• Job satisfaction
• Great work environment – international annual party, team-outings etc.
• 25 vacation days. If you promise to come back.
• Development investment and ongoing training
• 5% company pension contribution
• Childcare Voucher
• Cycle and Technology Scheme