Established in 1998, AmeriFlex is an independent benefits administrator providing technology-based, consumer-driven benefits and compliance solutions. Headquartered in Carrollton, TX, with an operations center in Mount Laurel, NJ, AmeriFlex serves thousands of clients representing more than 3.5 million participants nationwide.

AmeriFlex has been recognized within the industry for our commitment to innovative technology and superior client service, and has been honored for the past seven consecutive years in Benefits Selling magazine's annual "Readers' Choice" Awards.

We are currently looking for PART TIME, Member Services Representatives for our Cherry Hill, NJ office.  2 shifts to choose from; either 9:00am-2:00pm OR 10:00am-3:00pm

20-25 hours per week.  $14.00 per hour.

POSITION SUMMARY:
The Member Services Representative receives inbound calls and responds to general Member inquiries, and Member complaints. 

PRINCIPAL DUTIES & RESPONSIBILITIES: (Core Competencies)
Member Services Representatives serve as the initial contact with our spending account participants.  Responsibilities include:  
    Provide phone contact with participants, answering inquiries where appropriate and routing calls as needed
    Maintain a detailed understanding of administrative systems.
    Provide timely and accurate, high quality customer service to Members
    Strive for first call resolution, if presented with Member complaints, while supporting the best interest of the Company and Clients
    Research required information using available resources
    Project a professional, positive company image
    Handle distressed callers with tact and diplomacy
    Identify and escalate priority issues
    Follow up Member calls not immediately resolved
    Recognize, document and alert the Team Manager of trends in Member calls
    Recommend process improvements
    Assist with mentoring of new hires
    Maintain compliance on all HIPAA guidelines and regulations
    Complete other duties and special projects as assigned or requested by Management

Member Services Representatives must:
    Possess the ability to navigate Internet based programs
    Have working knowledge of Microsoft Outlook, Excel, Word
    Learn and be proficient with use of AmeriFlex systems
    Have the ability to clearly explain a variety of products, policies, and procedures to our customers
    Have the ability to quickly assess and address the needs of Members and to diffuse irate callers if necessary
    Possess a pleasant demeanor
    Work well within a team environment
    Exhibit strong communication skills, written and verbal

CREDENTIALS & EXPERIENCE:
High school diploma or GED required; 2 years Customer Service experience in a call center environment required.  Benefits administration or insurance industry experience, a plus. Bilingual skills, a plus.