Whether you're just beginning your career or have years of experience—you've come to the right place! Working at Alto-Shaam means you’re a part of a passionate team working together towards one goal.

Since 1955, Alto-Shaam has pioneered industry-leading commercial foodservice equipment that anticipates and responds to our customers' needs. Our solutions help foodservice businesses like Sendik’s Food Market and Saz’s Hospitality Group enhance their menus while providing a greater return on their investment.

Our world-class products are made in a world-class facility. Alto-Shaam’s headquarters and manufacturing space is dynamic, clean and safe for all.

As a family company, we also take care of our people by providing market-leading benefits:

• Earn an annual bonus on your gross income, which has averaged 15% over the past five years
• Low to NO COST premiums for full coverage healthcare with wellness participation
• 11 paid holidays and generous earned PTO
• Advancement opportunities to grow through our career ladders program
• Tuition assistance to pursue a degree or certification
• Fitness reimbursement for gym memberships, classes, or training sessions
• Biannual performance reviews with yearly merit increases
• Annual free lunch with the company president to celebrate your work anniversary

Responsible for ensuring all inbound leads are contacted timely to identify customer needs and match the customer to the right product and/or sales resource. This role will research targets and make outbound cold calls for lead generation. Utilize our CRM to ensure the effectiveness of the lead process as measured by lead conversion rates and opportunity close rates. Support our NPS survey process by following up with respondents for additional support.

The ideal candidate for a Inside Sales Specialist would be able to do the following:

1. Follow standard inside sales policies and procedures positively impacting trending sales conversion rate metrics.
2. Adjust processes and actions to maintain lead and opportunity conversion rate targets.
3. Qualify all inbound marketing leads from the website, trade shows, conferences, phone, chat, Taste of Alto-Shaam (TOAS) events, and other new emerging marketing sources.
4. Identify opportunities to improve standardized processes for sales inquiries from the various communication mediums (chat, phone, webinars, trade shows, conferences, TOAS, etc.).
5. Update and manage sales representative business reviews for the Taste of Alto-Shaam (TOAS) scorecard section, updating events and opportunities coordinating between event manager app, RepNet, sales owners, and CRM tools.
6. Follow NPS lead survey process, to capture customer feedback and respond to NPS submittals to ensure a positive customer experience and sustain brand standards.
7. Suggest CRM system improvements to create efficiencies and maintain CRM data accuracy.
8. Support aging equipment follow up process through CRM to initiate a new sales lead to nurture.
9. Act as a liaison between customers and our service team to support our install program.

For a candidate to be successful as a Inside Sales Specialist they must have:

CORE COMPETENCIES:

• Entrepreneurial spirit / hunter attitude / prospecting interest: Vigilant, independent, and decisive in achieving goals.
• Customer centric: Puts customer first with empathy and offers solutions to meet customer needs.
• Product knowledge: understands features and benefits and can accurately and effectively communicate with customer.
• Communication: effective, attentive listener, professional.
• Resilient: Responds calmly, with patience, to changing and demanding situations.

REQUIREMENTS/EDUCATION

• Inside sales experience or equivalent (i.e., sales training certification)
• Sales structure and selling tactics knowledge.
• CRM and business analytics systems knowledge

We are looking for team-members that exemplify and live our High FIVE values:

• High Quality:  Are you detailed-oriented and ensure the accuracy of your work?
• Family: Do you exceed expectations by being attentive and going above and beyond?
• Improve: Are you passionate about finding solutions to streamline and enhance the way you and your peers work?
• Voice: Are you a positive person who wants to make an impact on others?
• Empower: Are you a go-getter who takes initiative and pride in your work?

If you share our values, we want you to be a part of our Alto-Shaam family!