Floor Lead, AFS Operations

  • Full-time

Company Description

At Altisource (NASDAQ: ASPS) we build world-class technologies and services for the mortgage and real estate industry and are well poised to help revolutionize how homes are bought, sold, and managed.  In the US, we partner with 7 out of the top 10 mortgage servicers, operate one of the top three real estate auction websites, and manage a cooperative which represents 15%+ market share of the $1.8tn US Originations market

 

 

Job Description

  • Manage a team of 10 to 12 associates and Senior associates, and ensure smooth functioning of day to day activities of the team’s portfolio
  • Ensure that the team delivers production within provided turnaround time by monitoring the daily production.
  • Ensure 100% efficiency and quality in all production queues managed by the team.
  • Ensure team is meeting Client expectations on SLA and Timelines.
  • Demonstrate ownership on open deliverables and activities.
  • Establishes and maintains client relationships and seeks to grow, broaden, and enhance the customer relationship with Altisource.
  • To oversee the maintenance and repairs activities performed by team (reviewing Bids and orders submitted by vendors).
  • Manage and oversee vendors/subcontractors performing preservation work on properties under supervision of Altisource.
  • Follows up with vendors to ensure orders have been confirmed and completed. Cancels orders with vendors who do not respond, accept, or are delinquent in completing order requests
  • Ensure team follows guidelines on property preservation to meet investor requirements.
  • Perform Quality control on completed work items.

Publish reports showing production and quality scores of team members.

Qualifications

  • Graduate in any stream (Essential)
  • Flexible to work in rotational/night shift (Essential)
  • Strong verbal and written communication skills (Essential)
  • Ability to work independently with high level of focus on detail(Essential)
  • Ability to maintain a high rate of accuracy and productivity, as well as the ability to multitask and function under deadlines in a fast past environment (Essential)
  • Overall 2 years of work experience
  • Previous experience in Mortgage Services (Desired)
  • Proficiency with MS Office applications

Additional Information

WORKING AT ALTISOURCE ADVANTAGES

Prosperity

  • Competitive salary based on your experience and skills – we believe the top talent deserves the top rupee

Good Health

  • Comprehensive insurance plans ;- Medical insurance for employees and family, Personal Accident Benefit and Life Insurance for employees
  • Wellness Programs – Onsite doctor support, Psychologist, Counselor , Onsite health checkup camps etc.

And Happiness

  • 10 paid holidays, plus 26 paid days off per year
  • Lots of employee engagement activities both offsite (examples include cricket/football games and annual company celebrations) and onsite (examples include office stress buster events and quarterly Living our Values celebrations)
  • Opportunities to join our community service initiatives, including Habitat for Humanity

Are you up to the challenge? What are you waiting for? Apply today!

If you have any questions or concerns, feel free to reach out to us at [email protected]

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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