ARE YOU READY TO WORK AT ALTISOURCE?

• Are you a natural leader who loves working through people’s problems to find the best solution?
• Are you a quick learner who is self-motivated and able to work well independently as well as on a team?
• Are you interested in working on a new product where you can make an immediate impact?

If so, nice to meet you; we are Altisource! We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We offer challenging work and great colleagues as well as career development opportunities.

WHAT YOU'LL DO:
• Execute IT application support activities. Envision and support adherence to best practices and standards
• Responding promptly to application alerts and issues.
• Level-2 Troubleshooting Applications / Infrastructure issues within benchmarked SLA’s
• Responsible to report production impact details and able to elaborate to the management.
• Adhere to standards and processes for incident resolution.
• Maintain production support run books for each application.
• Analyze and drive to RCA (Root Cause Analysis).
• Assist in testing and monitoring systems changes implemented.
• Ensure compliance with Client policies and procedures.
• Provide appropriate status updates and track assignments on routine basis
• Level-3 responsibilities for identifying defective behavior within supported applications and work with the appropriate development team to identify root cause and communicate with end-users on the delivered solution. In addition, will need to coordinate with the application development team(s) on the release of hotfixes, features and functionality to supported applications.
• Will perform release migration steps to Production environments as documented in the release plan .
• Actively participate in quality audits, reviews

THE SKILLS AND EXPERIENCE YOU BRING:
• Bachelors or equivalent
• 5+ years in providing Tier 2 or Tier 3 Application Support including deployment activities.
• Strong strategic, analytical and critical thinking skills; ability to break down complex problems and formulate plans
• Proven ability to collaborate broadly with flexible, positive attitude and ability to get results
• Exceptional oral and written communication skills;
• Clear understanding of the ITIL concepts and be able to relate them to the work we do at support.
• Knowledge of basic monitoring tools used for web applications.
• You have basic level experience in DB concepts and be well versed to write simple SQL queries, etc.
• Working knowledge of the residential mortgage industry would be an added advantage
• Ability to quickly learn and stay current with new technologies, product features and their architecture
• Ability to work in a high-paced dynamic environment with broad level requirements, deadlines, pressures etc.
• Highly motivated, a Go-Getter who needs very little or no supervision
• Willing to work in flexible timings (covering On-shore / Off-shore) as per the need

PERKS OF WORKING AT ALTISOURCE 

Prosperity 

• Competitive base salaries - we believe the top talent deserves the top dollar!   
• 401k plans with company matching – we want to empower you to foster your career, and prepare for retirement 

Good Health 

• Comprehensive Medical, Dental, and Vision insurance plans 
• Tax-free Flexible Spending Account 
• Life insurance, short-term, and long-term disability 

...And Happiness! 

• 9 Paid holidays, plus 19 days of accrued PTO for a total of 28 paid days off per year 
• Free snacks, drinks and coffee 
• Lots of employee engagement activities both offsite (examples include family cricket/football games, annual company celebrations and happy hours) and onsite (examples include office stress buster events, holiday parties, and quarterly Living our Values celebrations) 
• Opportunities for you to join our community service initiatives, including Habitat for Humanity 

Are you up to the challenge? Apply today! 

Reach out to our Talent Acquisition Team directly at working@altisource.com if we can be of any assistance. 

At Altisource we value diversity, and are proud to be an equal opportunity workplace. We do not discriminate against any employee or applicant for employment on the basis of race, religion, color, sex, national origin, gender identity and/or expression, sexual orientation, age, marital status, veteran status, or disability status.