Customer Success Lead

  • Full-time

Company Description

At Altisource (NASDAQ: ASPS) we build world-class technologies and services for the mortgage and real estate industry, and are well poised to help revolutionize how homes are bought, sold and managed.  In the US, we partner with 7 out of the top 10 mortgage servicers, operate one of the top three real estate auction websites, and manage a cooperative which represents 15%+ market share of the $1.8tn US Originations market.

Job Description

  • Coordinate and lead sales meetings with prospects: this includes performing the technology demo, explaining the services offered by Vendorly and preparing pricing scenarios 
  • Follow up with prospects and provide all information required to close the deal 
  •  Coordinate with Legal for contract execution 
  • Conduct a smooth and timely onboarding of new Customers to Vendorly, following the contractual terms and Customer Onboarding SOP 
  • Deliver best-in-class customer service in strict adherence to the Service Delivery Procedure, aim for Excellence in Customer Survey Ratings 
  • Coordinate with the Operations team to ensure Customers’ Vendor Management and Oversight requirements are met while performing the vendor oversight 
  • Actively engage with Customers to discuss their vendor networks and action items to increase compliance percentage
  • Maintain updated comments, goals and action items via Salesforce for all Customers and Prospects 
  • Prepare, and send Vendor Network reports to Customers 
  • Identify gaps in processes and suggest changes to ensure ongoing improvement in outsourced services and Vendorly technology 
  • Contribute to the development of new lines of business by identifying and expanding revenue opportunities

Qualifications

  • Advanced student or graduate from International Relations or Business Administration. 
  • Bilingual English command. 
  • 2+ years in Customer Service roles.
  • Experience supporting technology products is especially valued.  
  • Quick learner and team player.  

Additional Information

Altisource is an equal opportunity employer.  All applicants will be considered for employment without attention to ethnicity, appearance, religion, gender identity, sexual orientation, national origin or disability status.  We encourage candidates enrolled in the National Register of Disabilities to apply for all our job postings in compliance with the stipulations of the Uruguay Act No 19691 and its decree No 73/019. 

If you are interested, kindly submit your resume in English, as the recruitment processes is managed by the US Recruitment Team. 

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