Analyst, Quality Assurance
- Full-time
Company Description
ARE YOU READY TO WORK AT ALTISOURCE?
If so, nice to meet you; We are Altisource! We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We can offer you an exciting career with meaningful work and great colleagues as well as many development opportunities.
If so, nice to meet you; We are Altisource! We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We can offer you an exciting career with meaningful work and great colleagues as well as many development opportunities.
Job Description
Responsibilities:
- Experience in US Mortgage Eviction, Sale, Closing etc. and adequate communication skills as it involves both Voice and Non Voice Audit
- Perform quality assurance call and / or process reviews for all departments in Altisource.
- Analyze findings from process reviews and develop reports to highlight trends/ opportunities for improvement.
- Make recommendations to help reduce process variation and eliminate errors.
- Track Business Unit responses for all findings identified from the process reviews.
- Work with Management and develop project plans to address opportunities identified through process reviews.
- Escalate unresolved issues to Senior Management and work with Management to resolve the issues.
- Provide management with timely reports documenting observations from reviews.
- Assist in implementing changes or modifications to the Quality Assurance department's evaluation process.
Qualifications
Experience in US mortgage Semi Voice, Eviction and Real Estate , Closing
Preferred Education: Bachelor's Degree, 2-5 years, Preferred Experience Type: Doesn't matter, License or Certification: Not required
Additional Information
REO Marketplace