Senior Business Operations Manager, SaaS Products

  • Full-time

Company Description

Are you up to the challenge of working directly with the CEO and COO of a US NASDAQ company on developing plan and organizing execution on strategic options?  If yes, keep reading!

At Altisource (NASDAQ: ASPS) we build world-class technologies and services for the mortgage and real estate industry, and are well poised to help revolutionize how homes are bought, sold and managed.  In the US, we partner with 7 out of the top 10 mortgage servicers, operate one of the top three real estate auction websites, and manage a cooperative which represents 15%+ market share of the $1.8tn US Originations market.

We are looking for an exceptionally smart, articulate and ambitious individual to join our Altisource Strategy Acceleration (“ASA”) team. If this is you, you will be working on real strategy making and development work together with the company’s top leadership. In this position, you will help drive momentum and rhythm by scoping and evaluating key options through a structured outcome-orientated approach, creating specific implementation plans and governance structures, and generating transparency through measurement and feedback.

This Bangalore-based role may require international travel to Europe and the United States

 

Job Description

  • Lead and manage operations team across India and Uruguay
  • Manage client onboarding, service delivery and escalations
  • Plan and administer annual oversight schedule for vendors of clients
  • Responsible for quality targets in both voice and document review process.
  • Assist client and CSLs in preparing a customized oversight plan
  • Responsible for reporting for clients and leadership
  • Collaborate with product team on product roadmap, review, and testing
  • Collaborate with legal and compliance to ensure business unit compliance with regulatory and contractual requirements
  • Manage business continuity program for the product
  • Manage invoicing process and revenue recognition. Provide necessary   information to the finance team for forecasting and budgeting.
  •  Manage SOPs, Job aids and ensure compliance with the procedures
  • Perform detailed review of the risk questionnaires and financial statements received from third parties.

THE SKILLS AND EXPERIENCE YOU BRING:

  • Prior third party risk management or audit experience
  • Experience with managing operations and leading team
  • Strong relationship management experience
  • Attention to detail
  • Have excellent communication, coaching and influencing skills
  • 5-10 years of related experience

 

Qualifications

  • Bachelor’s degree, masters is a plus

Additional Information

WORKING AT ALTISOURCE ADVANTAGES

Prosperity

·         Competitive salary based on your experience and skills – we believe the top talent deserves the top rupee

Good Health

·         Comprehensive insurance plans ;- Medical insurance for employees and family, Personal Accident Benefit and Life Insurance for employees

·         Wellness Programs – Onsite doctor support, Psychologist, Counselor, Onsite health checkup camps etc.

Happiness

·         10 paid holidays, plus 26 paid days off per year

·         Lots of employee engagement activities both offsite (examples include cricket/football games and annual company celebrations) and onsite (examples include office stress buster events and quarterly Living our Values celebrations)

·         Opportunities to join our community service initiatives, including Habitat for Humanity

 

OUR CORE VALUES

 

 For our employees, customers, and shareholders, we commit to…

·         Act With Integrity – exhibit unwavering integrity, compliance and ethical conduct at all times

·         Energize People – enable exceptional people to energize their teams and drive results

·         Empower Innovation – reward the relentless creation of innovative and compliant solutions to achieve our mission and generate value for our customers

·         Exceed Customer Expectations – execute world-class solutions to deliver value and delight our customers

·         Win as a Team – embrace the passion, energy and power of our global teams to win as “One-Altisource”

·         Enrich Communities – create positive impacts for the communities where we live and serve

 

Are you up to the challenge?  What are you waiting for? Apply today!

 

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