ARE YOU READY TO WORK AT ALTISOURCE?

• Are you a natural leader who loves working through people’s problems to find the best solution?
• Are you a quick learner who is self-motivated and able to work well independently as well as on a team?
• Are you interested in working on a new product where you can make an immediate impact?

If so, nice to meet you; we are Altisource! We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We offer challenging work and great colleagues as well as career development opportunities.

 We are looking for a Team Lead, Operations with a passion for customer service, quality assurance, and leadership. This is a great time to join the team and be a part of a growing and stable organization. 

WHAT YOU GET TO DO

• Manage Hubzu customer support teams while maintaining quality metric results related to inbound calls, emails and chats, from clients who reach out regarding auctioned properties listed
• Coach and mentor teammates to ensure customer service interactions are quality and timely in execution
• Create and manage various reports related to team performance, improvements, challenges, goals, etc.
• Be the go to person/resource everyday in our Property Preservation unit of Altisource

WHAT ABOUT YOU?  You have...

• Residential, real estate or mortgage review experience from a mortgage lender or mortgage servicer experience is a plus! 
• Established experience in managing a team, including being a point of escalation
• Customer service or client relations experience, with expertise in handling customer objections and escalations
• Experience working with one or more CRM's (e.g. Avature, Encore, or Salesforce.com) or Ticketing Tracking systems (e.g. Salesforce.com, Zendesk)
• Work well in a team environment alongside other Real Estate Professionals
• Proficiency in Spanish language (written and verbal) is a plus 
• Coach and mentor associates to ensure quality score requirements are met and customer service engagement is high

PERKS OF WORKING AT ALTISOURCE 

Prosperity 

• Competitive base salaries - we believe the top talent deserves the top dollar!   
• 401k plans with company matching – we want to empower you to foster your career, and prepare for retirement 

Good Health 

• Comprehensive Medical, Dental, and Vision insurance plans 
• Tax-free Flexible Spending Account 
• Life insurance, short-term, and long-term disability 

...And Happiness! 

• 9 Paid holidays, plus 19 days of accrued PTO for a total of 28 paid days off per year 
• Free snacks, drinks and coffee 
• Lots of employee engagement activities both offsite (examples include family cricket/football games, annual company celebrations and happy hours) and onsite (examples include office stress buster events, holiday parties, and quarterly Living our Values celebrations) 
• Opportunities for you to join our community service initiatives, including Habitat for Humanity 

Are you up to the challenge? Apply today! 

Reach out to our Talent Acquisition Team directly at working@altisource.com if we can be of any assistance. 

At Altisource we value diversity, and are proud to be an equal opportunity workplace. We do not discriminate against any employee or applicant for employment on the basis of race, religion, color, sex, national origin, gender identity and/or expression, sexual orientation, age, marital status, veteran status, or disability status.