ARE YOU READY FOR AN EXCITING CAREER AT ALTISOURCE?

·       Are you good at Analysis and Risk Assessments?

·       Do you have a natural flare for team management?

·       Do you want to lead critical US Mortgage Originations team?

If so, nice to meet you! We are looking for an experienced Assistant Manager for Mortgage Originations services.

We are a leader in providing end-to-end services and technology to the mortgage and real estate industries. With innovation as a guiding principle and a focus on compliance and exceptional service, Altisource’s solutions solve complex business problems within the mortgage originations and servicing fields and provide innovative online real estate platforms for both consumers and investors.

WHAT YOU GET TO DO

This role will be responsible for implementing and executing the strategic plan developed by Global Leadership and managing day-to-day Operations functions for the Trelix businesses including:

·       Oversee the management of highly complex and inter-dependent project and production schedules to deliver completed work on time, on-scope, with quality, and within budget

·       Maintain a broad and current understanding of mortgage products, guidelines, pricing strategies, and industry standards

·       Define and proactively monitor key performance metrics and hands-on engagement to develop solutions

·       Maintain a working knowledge of US Mortgage Originations closing procedures, federal and state lending laws

Drive organizational capabilities by:

·       Oversees and directs the activities of the loan flow from setup through funding and shipping to corporate.

·       Reviews reports regularly to determine potential department delays and to ensure the expected level of customer service. Authorizes priority files.

·       Participates in the setting of productivity standards.

·       Identifies, analyzes and resolves operational problems; monitors and ensures compliance with productivity standards.

·       Assess organizational requirements for talent, process effectiveness and develop plans to meet those requirements

·       Structure the workforce to achieve optimal efficiency and effectiveness

·       Attract, retain and enable employees at all levels through ongoing performance management, career development and employee engagement. Interviews, hires, develop, motivate, utilize, counsels and directs department personnel.

·       Provides training for department and division personnel.

·       Delivers performance reviews with a focus on meeting job expectations, organizational development and career enhancement and development.

·       Develops resolutions for inefficiencies by partnering across the board with all key operational managers.

Deliver a mind-blowing customer experience achieve the customer objectives:

·       Driving customer satisfaction and delivering exceptional results to clients

·       Collaborate with CRM to create a streamlined process for seamless operational onboarding of new customers

·       Consistently achieve top results on client scorecards and hitting all requisite SLAs

·       Reinforce and expand a culture with strict adherence to compliant execution while meeting all regulatory and licensure requirements

Qualifications

·       5+ yrs of industry experience and proven experience working within a 3rd party originations and underwriting management environment

·       Knowledge/experience to drive the creation of a systematic operational engine

·       Experience leading large-scale production for enterprise clients in the originations space

·       Strong data analytics capabilities

·       Handle time & attendance – timecards, time off schedules, some payroll tasks

·       Ensures accuracy of employee attendance records and authorizes overtime, as necessary.

·       Hold weekly pipeline meetings & regular branch meetings to bring the team up to speed on policy/guideline/industry changes

·       Keep Operations tools up to date, while monitoring efficiencies & looking for ways to improve file flow

·       Review files for employees in training to provide feedback & maintain ongoing training needs, including reviewing conditional approvals & assisting in validating conditions from UW

·       Receive all incoming contracts to assist with assigning files to maintain pipeline balance

·       Manage entire pipeline ensuring all team members are meeting task deadlines to execute ensure on time closings

·       Escalate UW issues to upper management

·       Monitor emails after hours & weekends for urgent issues or to assist sales team, agents or clients

WORKING AT ALTISOURCE ADVANTAGES

Prosperity

·       Competitive salary based on your experience and skills – we believe the top talent deserves the top rupee

Good Health

·       Comprehensive insurance plans ;- Medical insurance for employees and family, Personal Accident Benefit and Life Insurance for employees

·       Wellness Programs – Onsite doctor support, Psychologist, Counselor, Onsite health checkup camps etc.

Happiness

·       10 paid holidays, plus 26 paid days off per year

·       Lots of employee engagement activities both offsite (examples include cricket/football games and annual company celebrations) and onsite (examples include office stress buster events and quarterly Living our Values celebrations)

·       Opportunities to join our community service initiatives, including Habitat for Humanity

Are you up to the challenge? What are you waiting for? Apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status