• Are you a natural helper who loves working through people’s problems to find the best solution?

• Are you a quick learner who is self-motivated and able to work well independently as well as on a team?
• Are you interested in working on a new product where you can make an immediate impact?

If so, nice to meet you; we are Altisource! We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We offer challenging work and great colleagues as well as career development opportunities.

 We are looking for a Team Lead, Processing with a passion for the mortgage industry to develop and manage client relations the Altisource umbrella. This is a great time to join the team and be a part of a growing and stable organiza

• Oversee the setup and fulfillment of new mortgage loans submitted to the processing department
• Work directly with both internal and external customers to provide excellent customer service and meet all processing steps and process requirements
• Appropriately resolve issues and understand when it is necessary to escalate to senior management
• Actively participate in Calibration calls with clients to ensure that their needs are being met and that we are informing them of areas of opportunity
• Maintain a working knowledge of Fannie, Freddie, FHA, VA, USDA and Non-QM origination guidelines
• Train and lead a team of processing associates. Ensure continuing education for the processing team on internal and client-related policy and procedure implementations and changes
• Manage processing pipeline maintenance and equitable delegation to the processing team
• Manage team level metric reporting to effectively track the performance of the aligned functional area
• Utilize decision and reporting tools to minimize variability, improve quality and maximize profitability of the business
• Interact effectively with senior management, other departments and customers. Build and maintain strong relationship with end-client executive management to ensure customer happiness and fulfillment
• Facilitate floor support and query resolution
• Perform sample QCs and share feedback with the team
• Handle  loan-level escalations and issues
• Counsel and coach processing team on best practices, error resolution, and continued training and growth. Conduct team huddles and calibrations

• Prior experience with hands-on residential mortgage loan processing
• Prior experience working in a customer centric environment which includes direct interaction with clients
• Current with residential mortgage processing regulations such as SAFE Act, TRID, Investor guidelines, etc
• Ability to properly handle confidential information and be a point of escalation
• Candidate with team management experience preferred

PERKS OF WORKING AT ALTISOURCE 

Prosperity 

• Competitive base salaries - we believe the top talent deserves the top dollar!   
• 401k plans with company matching – we want to empower you to foster your career, and prepare for retirement 

Good Health 

• Comprehensive Medical, Dental, and Vision insurance plans 
• Tax-free Flexible Spending Account 
• Life insurance, short-term, and long-term disability 

...And Happiness! 

• 9 Paid holidays, plus 19 days of accrued PTO for a total of 28 paid days off per year 
• Free snacks, drinks and coffee 
• Lots of employee engagement activities both offsite (examples include family cricket/football games, annual company celebrations and happy hours) and onsite (examples include office stress buster events, holiday parties, and quarterly Living our Values celebrations) 
• Opportunities for you to join our community service initiatives, including Habitat for Humanity 

Are you up to the challenge? Apply today! 

Reach out to our Talent Acquisition Team directly at working@altisource.com if we can be of any assistance. 

At Altisource we value diversity, and are proud to be an equal opportunity workplace. We do not discriminate against any employee or applicant for employment on the basis of race, religion, color, sex, national origin, gender identity and/or expression, sexual orientation, age, marital status, veteran status, or disability status.