Director, Trelix and US MRES Operations
- Full-time
Company Description
ARE YOU READY TO WORK AT ALTISOURCE?
- Do you thrive driving operational effectiveness in a fast-growing business?
- Are you an innovator who is constantly looking to leverage technology?
- Are you interested in joining a large company that is financially successful but feels like a start-up?
If so, nice to meet you; we are Altisource. Publicly traded (NASDAQ: ASPS), we have a reputation for hiring energetic, highly skilled, self-starters who thrive in a dynamic and fast-paced environment. We are looking for a dynamic and strategic leader for a new position, Director, Trelix and MRES US Operations
Job Description
What Do You Get To Do?
Provide strategic leadership by:
Developing the relationship strategy in line with market opportunities and vision, mission and financial objectives
Leads the development, communication, and implementation of effective growth strategies and processes across client teams to align and advance strategic interests
Developing a pragmatic approach to measuring client delight index
Drive team to identify organic growth with existing clients
Implement rigorous oversight practices to proactively monitor Client scorecard performance and revenue trends
Manage rhythm of the new organization and constantly refining the interactions model with Sales, Product, Operations and Analytics
Day to day functional management:
The role will include active participation in the entire lifecycle from client onboarding (requiring strong project management), ongoing client calls and strategic and tactical planning sessions
Formalize regular Client temperature checks: track throughput, escalations, root cause, etc.
Be key point of contact and resolution for all Client escalations and develop monitoring mechanism for action plans against the implementation of needed remediation activities
Proactively ensure all key scorecard objectives are being met
Maintain rigor on contractual controls framework, Client audit and due diligence requests, and communications of Client requirement changes to all impacted Altisource teams
Reporting on key clients to Executive Leadership team
Increase organizational capabilities by:
Assessing organizational requirements for talent and identify coaching, upskilling or exit decisions quickly
Attracting, retaining and enabling a staff through effective leadership and team development
Directing and manages client team staff, overseeing execution of standardized processes from inception through completion
Enhance organizational culture and brand by:
Leveraging Objectives and Key Results (OKRs) and Test & Learn methodologies to create ongoing velocity and transparency
Acting as the Company’s ambassador in all Client relationships
Living our guiding principles and inspiring the team to do the sam
Qualifications
Optimal Qualifications
Significant experience leading a Client Management function with Fortune 1000 sized Clients in the banking and/or mortgage industry
Proven ability to creatively and profitably manage client accounts driven by business decisions
Proven success with agile management strategies and with data-driven execution a plus
Willingness to passionately embrace our unique value proposition and our commitment to exceptional service and delivery excellence
Ideal Leadership Attributes
Has a reputation for absolute integrity with a proven ability to build trusted relationships
Takes both a strategic and pragmatic approach to the development of the optimal business roadmap
Is externally focus and passionate about understanding industry and competitors
Embraces transparency, agility and a test-and-learn mindset
Displays decisiveness in decision making and competitiveness in goal setting
Demonstrates commitment to superior customer service and operational excellence
Demonstrates strong analytical and data-driven problem solving skills
Demonstrates strong communication skills with ability to influence and build consensus
Delegates responsibility while holding others accountable to rigorous performance objectives
Additional Information
PERKS OF WORKING AT ALTISOURCE
Prosperity
- Aggressive salary based on your experience and skills
- 401k plans with company matching – we want to empower you to foster your career, and prepare for retirement
Good Health
- Comprehensive Medical, Dental, and Vision insurance plans
- Tax-free Flexible Spending Account
- Life insurance, short-term, and long-term disability
...And Happiness!
- Paid holidays, plus 19 days PTO first year for a total of 28 paid days off per year!
- Free snacks, drinks and coffee!
- Lots of employee engagement activities (differs by location but examples include family baseball games, happy hour, bowling, trips to the zoo and other fun team-building activities)
- Opportunities to join our community service initiatives, including Habitat for Humanity
- Employee Discounts on movie tickets, Verizon cell phone service, Microsoft Office, and more!
Are you up to the challenge? Apply today!
Got a question? Contact our Talent Acquisition Team at working@altisource.com.
At Altisource we value diversity, and are proud to be an equal opportunity workplace. We do not discriminate against any employee or applicant for employment on the basis of race, religion, color, sex, national origin, gender identity and/or expression, sexual orientation, age, marital status, veteran status, or disability status.