Altice USA, Inc., commonly known as Altice, is an American cable television provider with headquarters in New York City. It delivers pay television, Internet access, telephone services, and original television content to approximately 4.9 million residential and business customers in 21 states.

Altice USA, Inc., commonly known as Altice, is an American cable television provider with headquarters in New York City. It delivers pay television, Internet access, telephone services, and original television content to approximately 4.9 million residential and business customers in 21 states.

As a multiple-systems operator, the company operates the Optimum and Sudden link brands, which it plans to rebrand under the Altice name. The company also provides international news through the February 2017 U.S. launch of i24NEWS and local news through News 12 Networks.

With its combined brands, Altice USA is the fourth-largest cable provider in the U.S.,having customers residing in the New York City tri-state area, as well as several Midwestern and southern states.

In November 2016, Altice USA announced a five-year plan for fiber-to-the-home to build a network capable of delivering 10 Gbit/s broadband speed. In August 2017, the company stated it was on track to reach one million homes by the end of 2018.

In June 2017, Altice USA raised US$2.2 billion in an initial public stock offering.

Altice USA is based at One Court Square in Long Island City, Queens with its operational center located at Cablevision's former headquarters in Bethpage, New York. After all being said, the company needs a customer service representative, or CSR, who will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

We need the best CSRs who are genuinely excited to help customers. People who are patient, empathetic, and passionately communicative. We are in need of Customer service representatives who can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Below are the key qualifications for customer service that are essential for every customer service representative:  Altice USA would gladly work with people that are ;

• Empathy — The ability to understand where others are coming from is fundamental for those who work with customers. CFP’s must be able to relate to how their customers are feeling in order to help replace those feelings with more positive ones.
• Thick Skin — Empathetic people are inherently people-friendly, and as such, can have a tendency to take situations personally. These people do not last long in customer service jobs. Customer service reps must be able to detach themselves from situations and to remember that it is usually not personal.
• Communication Skills — Every form of customer service is dependent on clear and productive communication for successful execution. CFP’s need great communication skills, such as the ability to actively listen or the ability to pivot unhelpful conversations to more productive ground.
• Self Control — The ability to govern one’s emotions and reactions is a key part of customer service. Upset people will push buttons; stressful situations will arise. The ability to maintain a level head, or more importantly, to show restraint and exhibit calm when one’s head is not so level is a key qualification.
• People Person — As mentioned above, customer service is an inherently human-driven activity. It is about one person trying to help another person get what they want. Those who are not that fond of people will never be able to sustain the people-centric focus that is at the core of great customer service.
• Flexibility — If customer service is anything it is dynamic. One day is never like the next, and no situation is the same. Those CFP’s who are unable to adapt or who recoil from decisions that need to be made in the “grey” will either burn out quickly or deliver very bad service.
• Team Player — Great customer service is rarely achieved in a vacuum; it is almost always the result of a collaborative effort put forth to put the customer’s needs first. Those who can subsume their own interests to help the team deliver what the customer needs are great additions to any customer service organization.

No matter whether you are hiring a new employee or trying to evaluate a current employee, understanding the qualifications for customer service listed above will greatly assist you in determining who has the ability to excel at customer service in your organization.