At least 10 years’ experience in a similar position

Main Responsibilities:

• File transfer team is in charge of delivering the best solution to face business file exchange needs

Main Activities:

• Contribute to the analysis about new flow exchange providing the best tech solution
• Implement and/or follow up of new flow coding on Local Platform and central ones
• Technical focal point for internal users and external clients on the file transfer subject
• Support the testing phase until the rollout
• Facilitate the service transition to first level support teams
• Provide 3rd level support as technology experts
• Contribute to strategic central/ local projects

Main Tasks:

Support Tasks

• Perform validation between each environment
• Perform regular reviews of scripts before UAT phase
• Perform a regular report to Project Manager/Technical Leader of server and application points to improve
• Proposes and implement optimizations for the project (can be linked to server configuration, rewrite of scripts)
• Perform a capacity planning for projects at least once a year
• Ease implementation between project team and SQL expert team (production) to smooth work
• Provide support to projects regarding definition of solutions
• Participate on the standardization of practices
• Participate on the validation of migrations done of servers instances
• Participate on the evolution of servers tools
• Provide training for IT staff regarding servers technologies

Incident Management

• Manage incidents according to Service Delivery GITSDE / ITIL Standards / SLA, and in coordination with other teams, including production teams.
• Re-instate services as soon as possible whenever an incident occurs

Problem Management

• Identify recurring Issues and service Request and define action plans to reduce them

Language Skills:

English Expert

Italian  Expert