Junior Account Manager
- Full-time
Company Description
Altenar is a provider of sportsbook software and services to licensed gaming operators. Ranging from ‘software-only’ product offers to the provision of a fully managed sports betting platform stack, Altenar offers proven stability coupled with a flexible and personalised service. Our software is developed and operated in-house, whilst being powered by premium quality data feeds.
Job Description
We are looking for a proactive, passionate, and dedicated Junior Account Manager who will act as a main point of contact for their clients. Our future Junior Account Manager will have a passion for helping others and drive for providing exceptional customer service.
Duties and responsibilities:
- Acting as the main point of contact in all matters relating to client needs and concerns.
- Building strong client relationships to maintain old business and acquire new customers.
- Staying on top of accounts, making sure that they are receiving services that are within their budget and meeting their needs.
- Collaborating with sales and other internal teams to ensure that they fulfil all customer requests.
- Resolving complaints and preventing additional issues by improving processes.
- Work closely with the product team to ensure that the product updates meet the client expectations.
- Maintaining updated knowledge of company products and services to better upsell and cross-sell to clients.
- Acting as a client’s representative with a focus on improving the buyer experience.
Qualifications
Requirements and skills
- Languages’ requirements: Spanish (proficient level), English (intermediate level), Greek (native speaker will be considered as a plus)
- Previous experience in a sales or customer service role.
- Ability to multitask and juggle several responsibilities simultaneously.
- Ability to collect, track, and analyse large amounts of data.
- Organisational skills and good attention to details.
- Excellent communication and interpersonal skills
- Adaptability and strong problem-solving skills.
- Ability to build rapport and collaborate with others within the company and externally.
- Sports betting experience will be considered an extra advantage.
Additional Information
What we are responsible for
- Providing a fantastic environment to work in.
- Supporting your personal and technical development with training opportunities.
- Providing career growth in a very interesting company with global customer base.
- Providing you with support to ensure you have a good working environment.
- Providing guidance and technical direction.
Some of the benefits of working at Altenar:
- Private Health Insurance
- Discretionary bonus in line with employee and company annual performance
- Gym membership reimbursement after 6 months of employment
- Good compensation and a fantastic office environment.
- Interesting work with smart colleagues.
- Training and professional development events.
- Tea, coffee, healthy snacks and occasionally not-so-healthy treats :)