At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Summary

We are seeking a customer-focused Customer Service Officer to deliver outstanding service and ensure positive customer experiences. This role is ideal for individuals who enjoy assisting others, resolving concerns, and building strong customer relationships in a team-oriented environment.

Responsibilities

• Assist customers with questions, requests, and service needs.
• Provide accurate information about products and services.
• Resolve customer concerns professionally and efficiently.
• Build positive customer relationships through exceptional service.
• Identify customer needs and recommend appropriate solutions.
• Maintain organized records of customer interactions.
• Support customer satisfaction and service quality initiatives.
• Collaborate with team members to achieve service goals.
• Follow company customer service standards and procedures.
• Participate in ongoing training and professional development.

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Positive attitude and professional demeanor.
• Strong organizational and multitasking skills.
• Ability to work independently and collaboratively.
• Reliable, adaptable, and detail-oriented.
• Previous experience in customer service, retail, hospitality, or another customer-facing role is a plus but not required.

• Competitive salary ($40,000–$44,000 annually).
• Career growth and advancement opportunities.
• Comprehensive training and professional development.
• Supportive and collaborative work environment.
• Opportunities to build valuable event management and communication skills.
• Stable full-time employment.
• Hands-on experience working with promotional campaigns and events.
• Recognition for performance and professional contributions.