At Lumina Agency Inc., we are committed to building a workplace where reliability, teamwork, and professional growth are valued. Our team plays an essential role in ensuring efficient warehouse operations while maintaining high standards of quality and safety. We believe in creating opportunities for employees to develop their skills and build rewarding careers.

We are seeking a motivated and customer-focused Call Center Agent to join our team in Lawrence, MA. In this role, you will serve as the first point of contact for customers, providing outstanding service, resolving inquiries, and ensuring every interaction reflects our commitment to excellence.

If you enjoy communicating with people, solving problems, and working in a collaborative environment, we encourage you to apply.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Provide accurate information about products, services, and company policies.
• Resolve customer questions and concerns efficiently.
• Document customer interactions and maintain accurate records.
• Follow established procedures and quality standards.
• Collaborate with team members to ensure excellent customer satisfaction.
• Maintain a positive, courteous, and professional attitude during every interaction.

• Excellent verbal communication and interpersonal skills.
• Strong customer service mindset.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer and data entry skills.
• Problem-solving abilities and attention to detail.
• Positive attitude and willingness to learn.
• Ability to work both independently and as part of a team.

• Competitive salary ($34,000 – $39,000 annually)
• Professional growth opportunities
• Ongoing training and skill development
• Supportive and collaborative work environment
• Stable full-time employment
• Opportunities to build valuable customer service and communication skills