At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Summary

We are seeking a professional and customer-focused Customer Service Representative to provide outstanding support and assistance to customers. This role is ideal for individuals who enjoy helping others, resolving concerns, and creating positive customer experiences in a collaborative environment.

Responsibilities

• Assist customers with inquiries, requests, and service-related concerns.
• Provide accurate information regarding products, services, and company offerings.
• Resolve customer issues in a timely and professional manner.
• Build and maintain positive customer relationships.
• Maintain accurate records of customer interactions and service activities.
• Follow company procedures and customer service standards.
• Identify customer needs and provide appropriate solutions.
• Support customer satisfaction and retention initiatives.
• Collaborate with team members to achieve service goals.
• Participate in training and professional development programs.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive and collaborative work environment
• Performance-based growth opportunities
• Hands-on customer service experience
• Ongoing mentorship and coaching

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Positive attitude and professional demeanor.
• Strong organizational and multitasking skills.
• Ability to work effectively in a team-oriented environment.
• Attention to detail and reliability.

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and innovative work environment
• Skill development through hands-on experience and mentorship
• Exposure to diverse projects and industry-leading clients