At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Position Overview
The Customer Service Assistant supports customer interactions by handling inquiries, assisting with requests, and ensuring a positive and efficient customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, or in person
• Provide accurate information about products, services, or promotions
• Assist with orders, returns, and service-related requests
• Resolve customer concerns or escalate issues when necessary
• Maintain detailed records of customer interactions
• Support customer satisfaction and retention initiatives

• Strong verbal and written communication skills
• Customer-focused mindset and problem-solving abilities
• Basic computer and data entry skills
• Ability to multitask in a fast-paced environment
• Reliable and team-oriented

• Competitive salary package
• Growth opportunities within the company
• Ongoing training and professional development
• Collaborative and supportive team environment
• Exposure to diverse brands and campaigns