Welcome to Mark Rink, where creativity meets strategy, and marketing magic happens every day. We’re not just another marketing company—we’re your partners in turning ideas into impact and brands into legends.

Position Overview

We are currently looking for a friendly, reliable, and customer-focused Customer Service Representative (CSR) to join our team in Cincinnati.

Key Responsibilities

• Provide professional and friendly assistance to customers and clients

• Respond to customer inquiries, questions, and service requests in a timely manner

• Maintain accurate records of customer interactions and service details

• Assist customers with product or service information and basic troubleshooting

• Work collaboratively with internal teams to resolve customer concerns

• Support promotional events or outreach initiatives when needed

• Ensure high levels of customer satisfaction through excellent service

• High school diploma or equivalent required

• Previous customer service experience is a plus but not required

• Strong communication and interpersonal skills

• Ability to remain calm and professional when handling customer concerns

• Strong organizational skills and attention to detail

• Ability to multitask and work in a fast-paced environment

• Competitive weekly pay

• Opportunities for career growth and advancement

• Hands-on training and mentorship

• Collaborative and supportive work environment

• Professional development opportunities

• Paid time off and employee benefits package