Catch Vibe Voice is a dynamic and fast-growing company dedicated to delivering innovative communication solutions and exceptional client experiences. Our team thrives on collaboration, creativity, and a shared commitment to excellence. We believe in empowering our employees to take ownership, grow professionally, and contribute meaningfully to our continued success.

We are seeking a detail-oriented and proactive Service Account Coordinator to support our client accounts and ensure seamless service delivery. In this role, you will act as a key liaison between internal teams and clients, helping to maintain strong relationships while ensuring that all account-related activities are handled efficiently and accurately.

Responsibilities

• Coordinate daily account activities and ensure timely execution of client requests
• Serve as a primary point of contact for assigned accounts, providing professional and responsive support
• Monitor account performance and assist in maintaining service quality standards
• Collaborate with internal teams to ensure smooth communication and workflow
• Maintain accurate records, documentation, and client information
• Assist in identifying opportunities to enhance client satisfaction and retention
• Support the implementation of new processes to improve efficiency

• Strong organizational and multitasking abilities
• Excellent written and verbal communication skills
• Ability to work in a fast-paced, team-oriented environment
• High level of attention to detail and problem-solving mindset
• Professional attitude with a client-focused approach
• Adaptability and willingness to learn new systems and processes

• Competitive salary with consistent growth opportunities
• Professional development and career advancement pathways
• Collaborative and supportive work environment
• Opportunity to build valuable skills in client relations and operations
• Stable, full-time position with long-term potential