At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Position Overview
The Call Center Agent handles inbound and outbound calls, assisting customers with inquiries, service requests, and providing information in a professional manner.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries

• Provide accurate information about services and promotions

• Handle customer concerns and resolve issues or escalate when necessary

• Maintain detailed records of customer interactions

• Follow communication guidelines and service standards

• Excellent verbal communication and listening skills

• Customer-focused attitude and problem-solving abilities

• Ability to remain calm and professional under pressure

• Basic computer and data entry skills

• Strong organizational and multitasking abilities

• Competitive salary package ($48,000 – $52,000 per year)

• Opportunities for professional growth and career advancement

• Hands-on training and skill development

• Supportive and collaborative work environment

• Stable full-time position with long-term potential