Skillbridge Academy is a forward-thinking organization dedicated to connecting talent with meaningful opportunities and supporting professional growth across a variety of industries. Our team is committed to building efficient systems, strong partnerships, and collaborative environments where professionals can thrive and contribute to impactful projects.

At Skillbridge Academy, we value innovation, organization, and teamwork. We believe that successful projects are driven by individuals who can coordinate ideas, manage priorities, and ensure that goals are achieved efficiently and effectively.

Skillbridge Academy is seeking a motivated and professional Customer Account Representative to join our team in Cincinnati, OH. In this role, you will be responsible for managing customer accounts, maintaining strong client relationships, and ensuring that customers receive exceptional service and support.

The ideal candidate is detail-oriented, organized, and committed to delivering a high standard of customer experience while supporting the overall success of the organization.

Responsibilities

• Manage and maintain customer accounts while ensuring accurate account records

• Build and nurture positive relationships with clients through professional communication

• Provide support and guidance to customers regarding services and account inquiries

• Coordinate with internal teams to ensure client needs and expectations are met

• Monitor account activity and assist with account updates or adjustments

• Maintain organized documentation related to customer interactions and account status

• Contribute to the improvement of customer experience and service quality

• Strong communication and interpersonal skills

• Professional and customer-focused attitude

• Ability to stay organized and manage multiple tasks effectively

• Problem-solving mindset and attention to detail

• Ability to work both independently and as part of a team

• Strong time management and reliability

• Willingness to learn and grow within a professional environment

• Competitive salary ($51,000 – $54,000 per year)

• Opportunities for professional growth and career advancement

• Development of valuable professional and communication skills

• Supportive and collaborative team environment

• Stable full-time position with consistent schedule

• Professional development opportunities