Customer Support Assistant
- Full-time
Company Description
Park 6 Logistic is a dynamic and fast-growing logistics company committed to delivering operational excellence and strategic brand positioning within a competitive market. We believe that a strong brand presence is essential to long-term success, and we invest in talented professionals who are ready to contribute innovative ideas and drive measurable impact.
Our team thrives in a collaborative, forward-thinking environment where performance, accountability, and professional growth are at the core of everything we do.
Job Description
Park 6 Logistic is seeking a professional and detail-oriented Customer Support Assistant to join our team. In this role, you will serve as a key point of contact between the company and our clients, ensuring seamless communication, accurate information handling, and exceptional service delivery. The ideal candidate is organized, proactive, and committed to providing a positive customer experience.
Responsibilities
Respond to customer inquiries via phone and email in a timely and professional manner
Provide accurate information regarding shipments, schedules, and services
Maintain and update customer records in internal systems
Coordinate with internal departments to resolve customer concerns efficiently
Assist in preparing reports and documentation related to customer accounts
Monitor service requests and ensure follow-up actions are completed
Support the operations team with administrative tasks as needed
Qualifications
Strong written and verbal communication skills
Excellent organizational and multitasking abilities
Proficiency in Microsoft Office and basic computer systems
Professional demeanor and customer-oriented mindset
Ability to work independently and as part of a collaborative team
Strong attention to detail and problem-solving skills
Additional Information
Competitive salary ($38,000 – $43,000 annually)
Growth opportunities within a fast-expanding organization
Skill development and ongoing training
Supportive and team-oriented work environment
Stable, full-time employment