Lumina Agency INC is a growing organization committed to operational excellence, safety, and long-term performance across our facilities. We believe that strong infrastructure and proactive maintenance are the foundation of productivity and success. Our team values reliability, accountability, and continuous improvement, creating an environment where professionals can grow and develop meaningful careers.

The Service Account Coordinator plays a vital role in supporting client accounts, ensuring seamless communication between internal teams and external partners. This position focuses on coordinating service activities, monitoring account performance, and maintaining high standards of operational efficiency.

You will be responsible for maintaining organized account documentation, assisting with reporting, and ensuring service deliverables are executed accurately and on schedule.

Responsibilities

• Coordinate daily account activities and ensure timely service execution

• Serve as a point of contact for client inquiries and internal communications

• Maintain accurate account records and documentation

• Monitor service timelines and track deliverables

• Support reporting processes and performance analysis

• Collaborate with cross-functional teams to improve service efficiency

• Identify opportunities to streamline workflows and enhance client experience

• Strong organizational and time-management skills

• Excellent written and verbal communication abilities

• Detail-oriented mindset with strong problem-solving skills

• Ability to manage multiple priorities in a structured environment

• Professional demeanor and client-focused approach

• Proficiency in standard business software and reporting tools

• Competitive salary ($55,000 – $58,000 annually)

• Full-time, stable employment

• Professional development and growth opportunities

• Structured career advancement pathways

• Collaborative and professional work environment

• Skill-building through hands-on account management experience