Beloform Craft is a dynamic and design-driven company committed to delivering excellence through precision, organization, and thoughtful execution. We take pride in fostering a professional environment where collaboration, efficiency, and attention to detail are the foundation of everything we do. Our team values integrity, continuous improvement, and a commitment to operational excellence

Beloform Craft is seeking a professional and detail-oriented Customer Support Assistant to join our Boston office. This role is ideal for individuals who are passionate about delivering outstanding service and ensuring that every client interaction reflects our company’s high standards.

As a Customer Support Assistant, you will serve as a key point of contact for clients, providing timely assistance, resolving inquiries, and supporting internal departments to maintain seamless operations.

Responsibilities

• Respond to customer inquiries via phone and email in a professional and timely manner

• Assist clients with product and service information

• Maintain accurate records of customer interactions and transactions

• Coordinate with internal departments to resolve client concerns efficiently

• Support administrative tasks related to customer accounts

• Monitor customer satisfaction and contribute to service improvement initiatives

• Ensure compliance with company policies and quality standards

• Strong written and verbal communication skills

• Excellent organizational and time-management abilities

• High attention to detail and accuracy

• Professional demeanor with a client-focused mindset

• Ability to multitask in a fast-paced environment

• Problem-solving skills and proactive approach

• Proficiency in basic computer systems and office software

• Competitive salary ($44,000 – $48,000 annually)

• Opportunities for career growth and internal advancement

• Professional development and skills enhancement

• Supportive and collaborative team environment

• Stable full-time position within a growing company

• Comprehensive training and onboarding program