Lumina Agency INC is a forward-thinking organization dedicated to operational excellence and structured growth. We pride ourselves on maintaining high standards of efficiency, organization, and performance across all departments. Our team is built on professionalism, accountability, and a commitment to delivering consistent results. As we continue expanding our operations in New Orleans, we are seeking motivated individuals who value precision and structure to join our team.

We are seeking a polished and results-oriented Client Relationship Manager to join our Baton Rouge team. This role is responsible for developing, maintaining, and strengthening client partnerships while ensuring exceptional service delivery. The ideal candidate will act as the primary point of contact for assigned clients, managing communications, identifying growth opportunities, and ensuring overall client satisfaction.

This position requires strong interpersonal skills, strategic thinking, and the ability to coordinate cross-functional efforts to meet client objectives.

Responsibilities

• Serve as the primary liaison between the company and assigned clients

• Build and maintain long-term client relationships based on trust and performance

• Understand client goals and align internal strategies to meet their expectations

• Coordinate with internal departments to ensure timely and high-quality project delivery

• Identify opportunities to expand services and enhance client value

• Prepare reports, presentations, and performance updates

• Resolve client concerns promptly and professionally

• Monitor account performance and suggest strategic improvements

• Strong verbal and written communication skills

• Professional demeanor with excellent relationship-building abilities

• Strategic mindset with problem-solving capabilities

• Strong organizational and time-management skills

• Ability to manage multiple accounts simultaneously

• Detail-oriented with a commitment to delivering high standards

• Proficiency in Microsoft Office and general business software

• Competitive salary ($45,000 – $49,000 annually)

• Growth and advancement opportunities within the organization

• Professional development and leadership training

• Collaborative and supportive team environment

• Performance-based recognition

• Stable full-time position with long-term career potential