Beloform Craft is a growing company dedicated to delivering high-quality promotional solutions that strengthen brand presence and customer engagement. We pride ourselves on professionalism, collaboration, and continuous development, creating an environment where motivated individuals can grow and build long-term careers.

We are seeking a dedicated and articulate Customer Service Officer to serve as a key point of contact between the company and our clients. This role is essential in ensuring clear communication, timely resolution of inquiries, and a consistently positive customer experience. The ideal candidate is organized, solution-oriented, and comfortable handling multiple interactions with professionalism and discretion.

Responsibilities

• Respond to customer inquiries in a timely, accurate, and professional manner

• Provide clear information regarding services, processes, and next steps

• Resolve issues efficiently while maintaining a high standard of service

• Document interactions and maintain accurate records

• Coordinate with internal departments to ensure customer needs are met

• Uphold company standards, policies, and communication guidelines

• Strong verbal and written communication skills

• Professional demeanor with a customer-focused mindset

• Excellent organizational and time-management abilities

• Ability to work independently and collaboratively

• Problem-solving skills with attention to detail

• Comfortable using standard office and customer management tools

• Competitive salary ($49,000 – $52,000 per year)

• Growth opportunities within a stable and expanding company

• Supportive and professional work environment

• Ongoing skill development and internal training

• Consistent full-time schedule