Catch Vibe Voice is a forward-thinking company focused on delivering impactful communication and advertising solutions. We believe in creativity backed by strategy, clarity driven by purpose, and growth powered by people. Our team thrives in a collaborative, fast-paced environment where ideas are valued and professional development is encouraged.

We are currently seeking a Customer Service Specialist to join our team in Kansas City, MO. This role is ideal for individuals who are detail-oriented, service-driven, and motivated to provide outstanding support to clients. As a key point of contact, you will ensure customer inquiries are handled with professionalism, accuracy, and efficiency while maintaining the company’s service standards.

Responsibilities

• Serve as the primary point of contact for customer inquiries and requests

• Provide clear, timely, and professional responses across communication channels

• Resolve customer concerns efficiently while ensuring a positive experience

• Maintain accurate records of customer interactions and resolutions

• Collaborate with internal teams to ensure consistent service delivery

• Uphold company policies, procedures, and quality standards

• Strong verbal and written communication skills

• Ability to manage multiple tasks in a fast-paced environment

• High level of professionalism and attention to detail

• Strong problem-solving and organizational abilities

• Customer-focused mindset with a solution-oriented approach

• Competitive salary ($47,000 – $52,000 per year)

• Growth opportunities within a stable and expanding organization

• Professional development and skill-building support

• Supportive and collaborative work environment

• Long-term career potential