Beloform Craft is a dynamic and detail-driven company dedicated to creating impactful experiences through well-executed events and brand activations. We value creativity, organization, and collaboration, and we take pride in delivering high-quality results that reflect our commitment to excellence. Our team thrives in a professional environment where innovation, growth, and precision come together.

We are seeking a motivated and detail-oriented Customer Support Manager to lead and elevate our customer service operations. This role plays a key part in ensuring client satisfaction, optimizing support processes, and guiding a high-performing support team. The ideal candidate is organized, solution-focused, and committed to delivering excellence at every customer touchpoint.

Responsibilities

• Oversee daily customer support operations to ensure timely and effective service

• Develop and implement support strategies that enhance customer satisfaction

• Monitor performance metrics and identify areas for improvement

• Train, mentor, and guide customer support staff

• Handle escalated inquiries and ensure resolutions align with company standards

• Collaborate with internal teams to improve service workflows and communication

• Maintain accurate records, reports, and documentation

• Strong leadership and organizational abilities

• Excellent written and verbal communication skills

• Problem-solving mindset with attention to detail

• Ability to manage multiple priorities in a fast-paced environment

• Customer-focused approach with a professional demeanor

• Proficiency in customer support tools and systems

• Competitive salary ($52,000 – $55,000 annually)

• Growth opportunities within a developing organization

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• Supportive and professional work environment

• Skill development and leadership exposure

• Stability and long-term career potential