GG Media is a forward-thinking event management company dedicated to delivering exceptional experiences that leave a lasting impression. Our team thrives on creativity, precision, and passion, working together to bring every event to life with excellence. We value professionalism, collaboration, and the growth of our team members as we continue to set the standard in the events industry.

We are seeking a motivated Entry Level Customer Service Assistant to join our team in Louisville, KY. This role is ideal for individuals who are eager to contribute to a fast-paced, client-focused environment and develop their skills in customer support and operations.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat

• Assist in resolving client issues and ensuring a positive customer experience

• Maintain accurate records of customer interactions and transactions

• Collaborate with team members to improve processes and service quality

• Provide support for administrative tasks as needed

• Strong communication and interpersonal skills

• Ability to work independently and as part of a team

• Excellent problem-solving and organizational abilities

• Proficiency in Microsoft Office or similar tools

• Positive attitude and willingness to learn

• Competitive salary: $45,000 – $49,000 per year

• Opportunities for career growth and professional development

• Supportive and collaborative work environment

• Skills enhancement through on-the-job training

• Full-time, permanent position