At Swift 7 Consultants, we are a forward-thinking consulting firm dedicated to delivering innovative strategies and high-impact solutions for our clients. Our team thrives on collaboration, precision, and excellence. We believe in empowering our people, fostering professional growth, and creating an environment where ideas turn into results. As we continue to expand, we are looking for motivated individuals who are ready to grow with us and make a meaningful contribution.

Swift 7 Consultants is seeking a motivated and professional Customer Service Trainer to join our growing team. This role is ideal for individuals passionate about coaching, communication, and developing high-performing customer service teams. The Customer Service Trainer will be responsible for delivering structured training programs, ensuring consistency in service standards, and supporting team development initiatives.

Responsibilities

• Design and deliver engaging customer service training sessions

• Facilitate onboarding and continuous development programs

• Evaluate training effectiveness and provide constructive feedback

• Support teams in improving communication, problem-solving, and service quality

• Collaborate with leadership to align training objectives with business goals

• Maintain training materials and documentation

• Strong communication and presentation skills

• Ability to train, motivate, and guide diverse teams

• Excellent organizational and time-management abilities

• Professional attitude with a focus on service excellence

• Adaptability in a fast-paced, evolving environment

• Competitive salary ($48,000 – $52,000)

• Clear growth and advancement opportunities

• Professional development and ongoing training

• Supportive and collaborative work environment

• Stable, full-time position with long-term potential