At Beloform Craft, we are dedicated to crafting innovative solutions that blend creativity with strategy. Our mission is to deliver excellence in every project while fostering a collaborative and growth-oriented environment. As a company, we value integrity, innovation, and the continuous development of our team. Joining Beloform Craft means being part of a culture where your ideas are valued and your career can flourish.

We are seeking a motivated and professional Customer Service Agent to join our team. In this role, you will be the first point of contact for our clients, ensuring an outstanding customer experience through effective communication, problem-solving, and attention to detail. This is an exciting opportunity to contribute to a dynamic company and grow your career in a supportive environment.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and other channels

• Resolve customer issues efficiently and effectively, maintaining a high level of satisfaction

• Maintain accurate records of customer interactions, transactions, and feedback

• Collaborate with internal teams to ensure customer needs are met

• Identify opportunities to improve processes and contribute to overall customer experience

• Excellent verbal and written communication skills

• Strong interpersonal and problem-solving abilities

• Ability to work independently and as part of a team

• Detail-oriented with strong organizational skills

• Positive and professional attitude

• Competitive salary ($46k – $49k)

• Opportunities for professional growth and career advancement

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• Comprehensive training and support

• Inclusive and collaborative work environment

• Skill development and learning opportunities