Swift 7 Consultants is a forward-thinking consulting firm dedicated to delivering strategic solutions that accelerate performance, strengthen operational efficiency, and empower organizations to achieve long-term success. Our team combines analytical precision with a client-centered approach, creating tailored frameworks that help businesses navigate complexity with confidence. We value excellence, accountability, and continuous growth, and we are committed to building a collaborative environment where talent thrives and innovation is encouraged.

We are seeking a highly organized and service-oriented Customer Support Assistant to join our team in Houston, TX. The ideal candidate will provide exceptional support to clients, manage inquiries with professionalism, and ensure a seamless customer experience. This role requires strong communication skills, a proactive mindset, and the ability to remain composed and efficient in a fast-paced environment.

Responsibilities

• Provide professional and timely assistance to clients via phone, email, and other communication channels.

• Manage and track customer inquiries, ensuring accurate documentation and follow-through.

• Collaborate with internal departments to resolve issues and deliver high-quality support.

• Maintain updated knowledge of company services, processes, and client needs.

• Assist with scheduling, account updates, service coordination, and follow-ups.

• Identify opportunities to enhance the customer experience and improve service workflows.

• Strong written and verbal communication skills.

• Excellent organizational abilities and attention to detail.

• Ability to multitask and prioritize effectively in a dynamic setting.

• Customer-focused mindset with a professional and courteous approach.

• Problem-solving skills and the ability to work both independently and collaboratively.

• Proficiency with basic computer systems, office tools, and customer management platforms.

• Competitive salary: $50,000 – $55,000 annually.

• Opportunities for career growth and internal advancement.

• Professional development and training programs.

• Supportive and collaborative work environment.

• Stable full-time position with long-term career potential.