Skillbridge Academy is a forward-thinking organization dedicated to building strategic pathways that connect talent with opportunity. We partner with industry leaders, emerging innovators, and high-growth enterprises to deliver world-class programs in professional development, business expansion, and organizational success. Our culture is defined by excellence, collaboration, and a commitment to helping individuals and companies reach their fullest potential.

We are seeking a dedicated Customer Service Representative to join our expanding team in Charlotte. This role is ideal for individuals who excel in communication, enjoy problem-solving, and take pride in providing outstanding customer experiences. The representative will serve as a key point of contact, helping clients navigate inquiries, resolve concerns, and receive the highest standard of service.

Responsibilities

• Serve as the primary contact for customer inquiries via phone, email, and other communication channels.

• Provide accurate information, support, and guidance to clients in a professional and timely manner.

• Manage customer records, update documentation, and maintain organized communication logs.

• Identify customer needs and offer solutions aligned with company standards and policies.

• Collaborate with internal teams to ensure seamless service delivery.

• Uphold service excellence by maintaining a positive, client-focused approach.

• Strong verbal and written communication skills.

• Reliability, adaptability, and a proactive approach to customer needs.

• Ability to multitask, prioritize, and work efficiently in a dynamic environment.

• High level of professionalism and commitment to quality service.

• Problem-solving mindset and attention to detail.

• Competitive salary ranging from $47,000 to $51,000 per year.

• Opportunities for professional growth and advancement within the organization.

• Skill-building and developmental training programs.

• Supportive, collaborative work environment that encourages long-term success.

• Full-time position with stable, structured schedules.