SkillBridge Academy is a dynamic professional-development organization committed to elevating individuals through high-quality training, innovative learning programs, and strategic career guidance. Our mission is to empower professionals with the tools, knowledge, and confidence needed to excel in competitive industries.
We are expanding our team and seeking a polished, detail-oriented Public Relations Assistant to support our external communications and strengthen the brand’s presence across various channels.

We are looking for a Customer Support Specialist who will serve as a reliable and professional point of contact for our students and clients. This role involves providing timely assistance, resolving inquiries with clarity and confidence, and ensuring a smooth and positive experience for every individual who interacts with SkillBridge Academy. The ideal candidate is attentive, organized, and committed to delivering exceptional customer care.

Responsibilities

• Respond to student and client inquiries via email and phone in a clear, professional manner.

• Assist individuals with course-related questions, enrollment processes, and general support needs.

• Troubleshoot basic issues and ensure concerns are addressed promptly and accurately.

• Maintain detailed records of interactions and follow-ups to ensure consistent support.

• Collaborate with internal teams to escalate or resolve more complex matters.

• Contribute to the continuous improvement of our support workflows and service standards.

• Strong communication skills, both written and verbal.

• Excellent problem-solving abilities and attention to detail.

• Ability to manage multiple tasks while staying organized and focused.

• Professional, calm, and customer-oriented approach.

• Comfortable working independently and within a team environment.

• Ability to learn and adapt to new systems and processes quickly.

• Competitive salary: $50,000 – $55,000 per year.

• Clear opportunities for professional growth and internal advancement.

• Supportive and collaborative work environment.

• Skill development and ongoing training opportunities.

• Stable, full-time position with long-term career potential.

• Job Type: Full-Time, On-Site (Austin, TX).