Swift7 Consultant is a leading solutions partner specializing in strategic planning, project coordination, and client-focused operational excellence. We bring clarity, structure, and innovation to every initiative we manage. Our team is dedicated to delivering high-quality results while fostering a work culture built on integrity, continuous improvement, and professional growth. As we expand our portfolio, we are looking for detail-oriented and driven individuals who are ready to contribute to meaningful, impactful projects.

We are looking for a motivated and detail-oriented Customer Service Representative to join our growing team. This role plays a key part in ensuring a seamless and positive experience for our clients. The ideal candidate is proactive, organized, and committed to exceeding expectations. You will serve as a primary point of communication, assisting clients with inquiries, coordinating solutions, and maintaining a high standard of professionalism.

Responsibilities

• Respond to client inquiries via phone and email in a timely and professional manner

• Provide accurate information, guidance, and support according to company procedures

• Maintain updated records, documentation, and account details

• Assist with problem-solving and follow up on pending issues to ensure resolution

• Collaborate with internal departments to address client needs efficiently

• Uphold quality standards and ensure an exceptional customer experience

• Support administrative tasks and daily operational functions as needed

• Strong communication and interpersonal skills

• Excellent organizational and time-management abilities

• Ability to handle multiple tasks with a high level of accuracy

• Professional and positive attitude with a client-focused mindset

• Comfort working in a fast-paced environment

• Basic computer proficiency and ability to learn internal systems quickly

• Competitive salary between $45,000 and $49,000 annually

• Growth and advancement opportunities

• Professional training and continuous skill development

• Supportive and collaborative work environment

• Full-time, on-site position in Washington, DC