GG Media is a forward-thinking creative agency dedicated to producing dynamic, memorable, and flawlessly executed experiences for our clients. Our team thrives on innovation, precision, and a commitment to excellence in every project. We believe in cultivating an environment where creativity meets strategy, and where each team member plays an essential role in shaping impactful events and brand experiences.

We are seeking a dedicated Customer Service Officer to join our team in Louisville, KY. This role is ideal for individuals who excel in client communication, problem-solving, and creating positive customer interactions. You will be responsible for ensuring each client receives outstanding support while maintaining the professional standards that define GG Media.

Responsibilities

• Provide attentive and efficient assistance to customers via phone and email.

• Address inquiries, resolve concerns, and ensure timely follow-up.

• Maintain accurate customer information and records.

• Coordinate with internal departments to support client needs.

• Uphold the company’s service standards and ensure a smooth customer experience.

• Contribute to a positive, organized, and solution-oriented work environment.

• Strong communication and interpersonal skills.

• Ability to multitask and manage time effectively in a fast-paced setting.

• Professional demeanor and attention to detail.

• Strong problem-solving abilities and a customer-focused mindset.

• Proficiency in basic computer and office software.

• Competitive salary of $46,000–$49,000 annually.

• Opportunities for professional development and career growth.

• Supportive and collaborative work environment.

• Job stability and long-term advancement potential.

• Full-time position with consistent weekly schedule.