Skillbridge Academy is a forward-thinking professional development and training organization committed to empowering individuals and businesses through high-quality educational programs and strategic solutions. We focus on fostering growth, innovation, and long-term success for our clients by providing exceptional learning experiences and performance-driven support. Our team values collaboration, adaptability, and a strong commitment to excellence in everything we do.

We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team in Miami, FL. This role is ideal for someone who enjoys assisting clients, resolving inquiries, and contributing to a positive customer experience. The Customer Support Specialist will serve as a key representative of the company, ensuring clear communication, timely support, and a professional service environment.

Responsibilities

• Provide professional and courteous assistance to customers via phone and email.

• Address inquiries, resolve concerns, and ensure high levels of satisfaction.

• Maintain accurate documentation of customer interactions and solutions.

• Collaborate with internal teams to support client needs and improve processes.

• Follow established procedures to ensure consistent and high-quality service.

• Uphold company standards in communication, organization, and customer care.

• Strong communication and interpersonal skills.

• Excellent organizational abilities and attention to detail.

• Ability to manage multiple tasks while staying focused and professional.

• Problem-solving mindset with a proactive approach to customer support.

• Basic computer proficiency and ability to learn internal systems quickly.

• Competitive salary: $52,000 – $56,000 per year.

• Career growth and professional development opportunities.

• Supportive team environment with a clear path for advancement.

• Valuable skill-building in communication, service, and operations.

• Full-time, stable position with long-term potential