About Us
At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Summary:
The Call Center Agent handles incoming and outgoing customer communications, providing support, information, and solutions. Best for someone patient, clear-spoken, and customer-focused.

Responsibilities:

• Provide accurate information and troubleshoot issues

• Document interactions and update customer records

• Follow scripts and quality guidelines

• Escalate complex issues to supervisors

• Meet performance goals for service quality and efficiency

• Strong verbal communication skills

• Ability to stay calm under pressure

• Basic computer and typing proficiency

• Customer service experience a plus but not required

• Competitive salary range ($52,000–$56,000 per year).

• Opportunities for professional growth and advancement within the agency.

• Supportive environment that values creativity, innovation, and continuous development.

• Collaborative culture with exposure to diverse branding projects.

• Full-time position with structured training and ongoing mentorship.