About Us
At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Position Overview:
We are hiring a Call Center Representative to manage inbound and outbound calls while delivering outstanding customer support. This role is ideal for someone who communicates clearly, works efficiently under pressure, and enjoys helping others.

Responsibilities:

• Handle incoming calls and respond to customer inquiries

• Make outbound calls to follow up on requests or campaigns

• Record customer information accurately in company systems

• Resolve issues promptly or escalate them when necessary

• Maintain a professional and positive attitude in all interactions

• High school diploma or equivalent

• Excellent verbal communication and active listening skills

• Computer proficiency and strong data-entry accuracy

• Ability to remain calm and professional under pressure

Benefits

• Competitive annual salary ($56,000–$60,000).

• Opportunities for professional growth and internal promotion.

• Comprehensive training and skill development programs.

• Supportive, team-oriented work environment.

• Paid time off and performance-based incentives.